C2c

c2c

Class 357 Electrostar at Southend East station in November 2020
Overview
Franchise(s)	London, Tilbury & Southend: 26 May 1996 – 8 November 2014 Essex Thameside: 9 November 2014 – 18 July 2021
Contract(s)	Essex Thameside: 19 July 2021 – 20 July 2025
Main route(s)	Fenchurch Street to Shoeburyness
Other route(s)	Fenchurch Street to Grays via Rainham Fenchurch Street to Pitsea via Ockendon Liverpool Street to Shoeburyness
Fleet	74 Class 357 Electrostar sets 12 Class 720/6 Aventra sets
Stations called at	28
Stations operated	25
Parent company	Prism Rail (1996–2000) National Express (2000–2017) Trenitalia (2017–present)
Headquarters	7th Floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL
Reporting mark	CC
Dates of operation	26 May 1996 (1996-05-26)–
Predecessor	Network SouthEast
Technical
Length	125.5 kilometres (78.0 mi)
Other
Website	www.c2c-online.co.uk
Route map Legend Limited services London Fenchurch Street London Liverpool Street Limehouse Stratford West Ham East Ham Depot Barking Dagenham Dock Upminster Rainham Ockendon Purfleet Chafford Hundred Lakeside Grays West Horndon Tilbury Town East Tilbury Laindon Stanford-le-Hope Basildon Pitsea Benfleet Leigh-on-Sea Chalkwell Westcliff Southend Central Southend East Thorpe Bay Shoeburyness

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Trenitalia c2c, trading as c2c, is a British train operating company that operates commuter services from its London terminus at Fenchurch Street to parts of East London and south Essex along the London, Tilbury and Southend line, as part of the Essex Thameside railway contract. It manages 25 stations and its trains call at 28. It is owned by Trenitalia, the primary train operator of Italy.

After the privatisation of British Rail, the London, Tilbury & Southend railway franchise was awarded to Prism Rail, who began operating as LTS Rail in May 1996. To fulfil its original franchise commitment of replacing its slam-door rolling stock, LTS Rail ordered 44 Class 357 Electrostar electric multiple units (EMUs) in 1997; an additional order two years later saw the replacement completed by 2003. During 2000, LTS Rail rebranded as c2c, the same year Prism Rail was acquired by National Express.

The original franchise was scheduled to conclude on 26 May 2011, but received multiple extensions before National Express was awarded a second franchise in 2014. Various service changes and amenities have been introduced over the course of the two franchise periods, including the fitting of regenerative braking to its rolling stock (the first UK train operator to do so) in March 2007, the launch of Quiet Zones onboard its trains in early 2008, the provision of Wi-Fi in April 2017, and the rolling out of pay-as-you-go and National Rail ITSO smartcard ticket options over multiple years.

In February 2017, National Express sold c2c to the Italian operator Trenitalia. During December of that year, c2c announced an order with Porterbrook for six ten-car Class 720/6 Aventra EMUs in response to growing demand; these were introduced in September 2023. Largely in response to the COVID-19 pandemic, the franchise agreement was replaced by a rail contract on 19 July 2021 under which services have continued to be run. In February 2023, the Department for Transport (DfT) announced the extension of c2c's contract through to July 2025. c2c has been one of several train operators impacted by the 2022–present United Kingdom railway strikes, and the company will be renationalised when its contract expires on 20 July 2025.