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| Author | Albert O. Hirschman |
|---|---|
Publication date | 1970 |
| Pages | 162 |
| ISBN | 0-674-27660-4 |
Exit, Voice, and Loyalty (1970) is an influential[1] treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods and services: either exit or voice. The framework presented in the book has been applied to topics such as protest movements, migration, political parties, and interest groups, as well as to personal relationships.[1]
- ^ a b Dowding, Keith (2015-03-26). Lodge, Martin; Page, Edward C; Balla, Steven J (eds.). "Albert O. Hirschman, Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States". The Oxford Handbook of Classics in Public Policy and Administration. doi:10.1093/oxfordhb/9780199646135.013.30. ISBN 978-0-19-964613-5.