Quality management

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Quality management ensures that an organization, product or service consistently functions as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement.^[1] Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator between their own offerings and those of competitors and endeavour to compete on the quality of their products and the service they offer: thus quality management is focused both on product and service quality and the means to achieve them both.

Quality management uses quality assurance and control of processes as well as products to achieve more consistent quality. What a customer wants and is willing to pay for it determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market.